Telecom BPO Services

Imetris leverages mature outsourcing expertise, long association with OEMs and service providers, and experience in providing Technical helpdesk, call center, software development & systems integration services, We have the expertise to understand your business; provide end-to-end solution and cater to the entire supply chain.

Imetris Corporation has BPO offerings for Telecom Service Providers that include the customer centric processes, back-office functions and application management services.

Call centric Services:

• Technical support
• Service renewals, up selling, and cross-selling
• Outbound telesales, collections, and customer call-backs
• Directory Enquiry Services

Back Office and Application Management:

• Pre-Sales and Sales screening
• Order entry System
• Billing application
• IT help desk
• Financial Reconcile Accounts payable/receivable
• Service warranty management
• Document management
• Handling Customer Problem tickets
• Sale order processing and Invoicing
• Customer data